• Acknowledgements
• Introduction
• The American Way: A Case Of Cult
• The American View Of The World
• Getting To Know You: Social And
• The American At Work: Expectatio
• “my Way Or The Highway”!: Ma
• Business Communication, American
• “let’s Make A Deal!”: Nego
• American Business Etiquette And
• The Big Picture: Preparing To Wo
• The Two-Way Bridge: Enabling Ame

Working The American Way

• Acknowledgements
  • Editorial Note
• Introduction
  • Our Objective
  • Our Approach
  • Never Say “never”
  • Building Bridges
• The American Way: A Case Of Culture Shock?
  • Is There A Typical American?
  • Are Americans Truly Different From Others When It Comes To Business?
  • Do These Apparent Differences Matter?
• The American View Of The World
  • What Is An American?
  • “globalizing” The American Way?
  • The American Way Of Thinking – Faith And Free Will
  • Yourself Is All You’ve Got
  • Family And School
• Getting To Know You: Social And Business Relationships
  • “easy Come. . .” – Getting Acquainted With Americans
  • “. . .Easy Go” – Friendliness Without Friendship
  • “let’s Do Lunch!” – Meeting Americans At Home, Office And Elsewhere
  • Work Or Play? – Business Hospitality With Americans
• The American At Work: Expectations Of Job, Career, And Company
  • Live To Work, Or Work To Live?
  • Getting Ahead – Blowing Your Own Horn
  • Motivating Americans – Is It The Money?
• “my Way Or The Highway”!: Management And Teamwork With Americans
  • Power, Accountability And Hierarchy
  • The Three P’s – Process, Programs, Preaching
  • The “direct Report”
  • When Is My Boss Not My Boss?
  • To “mbo” Or Not To “mbo” – American Management Style
  • Playing In The Band – Teamwork The American Way
  • Purposes Of Meetings
  • Conduct Of Meetings
  • Where Do I Go From Here? – Management And Teamwork With Americans
• Business Communication, American Style
  • Do You Speak American? – The English Language In The Usa
  • An American’s Conversational Comfort Zone
  • Communicating Clearly And Persuasively With Americans
  • Approach – “what’s In It For Me?’
  • The Power Of A Positive Attitude
  • Summary – Strategies For Being Clear And Persuasive With Americans
• “let’s Make A Deal!”: Negotiating With Americans
  • Your Choice – Power Or Trust?
  • Self-Interest And Co-Operation
  • What’s Negotiable?
  • “let’s Get Down To Business!” – How Do Americans Conduct Negotiations?
  • Communication Style In Negotiating
  • Getting Agreement – “would You Put That In Writing?”
  • The International Negotiator’s Other Choice – Responding To Differences
  • Many Exceptions
• American Business Etiquette And “workplace Correctness”
  • Dress
  • Business Hospitality And Gift Giving
  • Women In Business
  • Humor
  • Harassment
  • Employment Practices And Law
• The Big Picture: Preparing To Work With Americans
  • Will Americans Trust Me?
  • Will I Be Able To Communicate Effectively With Americans?
  • How Can I Establish Relationships And Get To Know Them?
  • Will Americans Accept Me As Their Manager And Leader?
  • Are There Regional Differences Within The United States?
  • What About Canada?
  • Preparing For The Visit
• The Two-Way Bridge: Enabling Americans To Understand You
  • The Challenge
  • Educating The Americans
  • Persuading The Americans To See Things Your Way