• Preface
• Who Needs Business Connections A
• The Value Of Excellent Personal
• The Three-Stage Plan: Step One â
• The Three-Stage Plan: Step Two â
• The Three-Stage Plan: Step 3 –
• Keeping Up Appearances
• The Art Of Communicating
• How Far Can This Relationship-Bu
• Relationships, Referrals, Result
• How Persuasive Are You?
• How Powerful Personal Connection
• Summary -Checklists For Success

Brilliant Business Connections

• Preface
• Who Needs Business Connections Anyway?
  • Do People Mean Business?
  • Reasons Why It Works
  • Take The Plunge
  • Make The Effort
  • Smalltalk Means Big Business
• The Value Of Excellent Personal Contacts
  • R For Relationships
  • How To Start
  • A List Of Positives
  • Success = Measurable Results
  • Some Winning Examples
  • Rapport
• The Three-Stage Plan: Step One – Networking
  • You Can’t Do Big Business Until You’ve Done The Small Talk
  • Why Networking Is Essential
  • Get Organised
  • Prepare Yourself
  • Making An Entrance
  • Things To Watch Out For
  • How To Be Memorable
  • Reaping The Rewards
  • Understanding The Process
  • Summary
• The Three-Stage Plan: Step Two – Making Connections
  • Maintaining A System
  • A Systematic Approach
  • Quality Versus Quantity
  • Applied Thinking
  • Categorising Your Business Connections
  • Suggested Methods Of Connecting
  • The Case For Developing Business Connections
  • Mastering The Art Of Good Questions
  • Summary
• The Three-Stage Plan: Step 3 – Relationship-Building
  • A Two-Way Process
  • Good Intentions
  • Watch Your Step
  • Keep On Track
  • A Learning Curve
  • Make It A Habit
  • Creating A Method
  • Centres Of Influence
  • Persistence Pays
• Keeping Up Appearances
  • First Impressions
  • Looking The Part
  • Creating Impact
  • Be Outstanding
  • Pay Attention
  • Morale Boosting
  • Appearances Summary
• The Art Of Communicating
  • Clarity Is Paramount
  • Voicing Your Thoughts
  • Reviewing Your Vocal Skills
  • Face-To-Face Encounters
  • The Five Levels Of Listening Skills
  • Directing The Communication Cycle
  • Identifying A Common Language
  • Good Conversational Techniques
  • Things To Look Out For
  • Other Forms Of Oral Communication
  • Written Communication
  • Communication Skills Awareness Checklist
• How Far Can This Relationship-Building Process Go?
  • Make Your Corporate Connections Work For You
  • Internal Relationship-Building In The Workplace
  • Outward Looking
  • Creating A Stakeholder Map
  • Identifying Key Players
  • Types Of People
  • Persuasion Techniques
  • Connection Points
  • Building Relationships With Difficult People
  • Respect And Trust
  • Developing Powerful Relationships Checklist
• Relationships, Referrals, Results, Rewards
  • Keep Up The Numbers
  • The Five Rules Of Relationship-Building
  • Referrals Are Wonderful
  • Every Relationship Is Different
• How Persuasive Are You?
  • Advanced Relationship-Building Skills
  • What Defines ‘persuasive’?
  • Communicate With Everyone
  • Add Value
  • Humour
• How Powerful Personal Connections Can Increase The Bottom Line
  • Hold On To Your Assets
  • External Relationships
  • Ways To Further Develop Professional Relationships
• Summary -Checklists For Success
  • Who Needs Business Connections Anyway?
  • R For Relationships
  • Key Stages In The Brilliant Business Relationships Process
  • How To Maximise Success And Continue Development
  • Persistence Pays
  • Say It With Feeling
  • Referrals Work Wonders
  • Don’t Waste Their Time
  • Check Progress
  • Communication Skills Awareness Checklist
  • Checklist For Developing Powerful Relationships
  • And Finally...