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Buying a Business and Making it Work

Review Checklist

Mark Blayney trained as an accountant with PricewaterhouseCoopers, and has specialised in the area of restoring the value of companies in difficulty for the last ten years. He runs Creative Strategy, a business strategy turnaround consultancy; Creative Finance, an asset-based finance brokerage raising cash for businesses; and Creative Bridging Finance, a specialist property lender.

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REVIEW CHECKLIST

Set out over the next pages is an outline checklist that you may wish to use to review the overall strategic position and strengths and weaknesses of the businesses that you are looking at in a consistent way.

Confidential

Target

 

Contact

 

First visit date

 

Basis of valuation

 

Target valuation

 

Walk away valuation

 

Offer made

 

Decision

 

1 Business background

What is the business?

Summary of the business’s history

Summary of current ownership

Group structure (if applicable)

Products/services & markets (see 4)

Conclusion re business

Attach a copy of:

  • the organisation chart
  • financial summary from Chapter 6.

2 The owner

Who are you dealing with?

Personal details
Age/married/single/children
Qualifications
Time with business

 

Your impression of character

 

Reason for selling

 

Key requirements from a sale

 

Preferred deal structure

 

Other key shareholders?

 

Third party consents required? Any issues?

 

How critical to the business is the owner?

 

Are they needed in the business afterwards? If so, how long?

 

Advisers in place?

 

Is the business privately owned or is it a quoted entity (even if only on OFEX)? Note that additional advice, time and costs will be required when dealing with the regulatory issues around any quoted business

 

Estimated likelihood of completing

 

3 Summary business healthcheck

Record an overview of the business.

Is the industry, sector or market going through significant change?

  • See section 5, PEST analysis See section 6, Industry (Porter) analysis

 

What is really different about the business, that makes people buy from it rather than its competitors?

  • See section 7, Competitive advantage

 

Does the business have a clear vision/strategy (does it have a map of where it is going?) Is it realistic? Is it a formal plan (can you obtain a copy)?

 

Does the business know how it compares to its competitors? Does it use market research? Or benchmarking?

 

Is it investing enough for the future (in training its people; upgrading its processes and spending on capital equipment, development of new products and marketing)?

 

Does it have a strong enough management team with all the necessary functional skills? Does it work as a team?

  • See section 8.

 

Is the business going through any major change (e.g. high growth, a move of premises or a major acquisition) that is stretching its management and/or financial resources?

 

Is it facing up to any necessary changes (e.g. bringing in external management experience whereneeded)?

  • See section 9

 

Is its financial management strong enough?

  • Management accounts
  • Budgets and forecasts
  • Costings

 

Has it got all its eggs in one customer or supplier basket?

 

Are there hidden assets?

  • Distribution channels
  • People
  • Intellectual Property Rights (IPR)
  • Alternative property use or development potential (if so, does the business need to be in this building on this site?)

 

Are there hidden liabilities?

  • Employee costs under the Transfer of Undertakings Protection of Employment legislation (or TUPE) Warranties
  • Dilapidations (which might also be crystallised in the lease as a result of a change of control of the tenant company)

 

Are there hidden risks not covered elsewhere?

  • Licences
  • Landlords
  • Trademarks
  • Litigation
  • Market changes
  • Environmental issues
  • A ‘big project’

 

Is there really a business here to buy?

 

How robust are the business’s systems?

 

How robust is the business’s financial performance and stability?

 

Is it suffering from some catastrophic event (e.g. a fraud, fire or flood)?

 

Is it an attractive business to buy?

 

4 Product/market matrix

What products or services does the business supply to what markets?

Market

Product A

Product B

Product C

Product D

Product E

1

 

 

 

 

 

2

 

 

 

 

 

3

 

 

 

 

 

For each product/market, estimate:

  • market size and rate of growth
  • the business’s percentage share of the market (and rate of growth)
  • levels of profit generated
  • value of assets employed.

5 Business environment

Are any changes happening or likely in the future that will significantly affect the industry/business?

Political – legislation

 

Economic

 

Social

 

Technological

 

Industry realignment

 

6 Industry characterisation

How is the industry structured?

Who has the power in the market? suppliers?

  • manufacturers?
  • customers?
    Why?

 

How easy is it for new competitors to enter the market?

 

What alternative products exist for consumers?

 

How intense is competition within the industry?

  • growth?
  • concentration?
  • exit barriers?

 

How rapid is growth in the industry?

 

What is the basis of competition?

  • price?
  • quality?
  • service?
  • terms?

 

Who are the key competitors?

 

Are there any particular environmental or legislative risks?

 

7 Competitive edge

Why do customers buy from the business? What are its strengths that give it an edge over the competition?

Is it better – how do the products differ significantly in the eyes of customers from the competitors?

 

Is it cheaper – does the business produce/sell at significantly lower costs than its competitors?

 

Is it different – does it meet the needs of any particular group(s) of customers significantly better than its competitors?

 

Which if any of the above is the basis of its current strategy?

 

Is this sustainable in the future? Why? (Can it be copied?)

 

How does the business market and sell its products? What is its strategy on:

  • price?
  • promotion?
  • packaging?
  • place (how customers can actually buy)?

 

What particular strengths/advantages does it have in comparison with its competitors?

  • efficient operations?
  • technology?
  • special know-how?
  • market reputation/customer loyalty?
  • captive markets?
  • ownership of distribution channels?
  • control over supplies?

 

Has it been investing enough in protecting its position to sustain its advantages into the future?

 

In what ways are its competitors stronger (and why)?

 

What are the key constraints on the business?

  • markets?
  • people?
  • finances?
  • operations?

 

What is the attitude towards the company of:

  • key suppliers?
  • customers?
  • staff?
  • the bank?

 

Are there any key suppliers/customers that will need to be retained to make the business a success?

 

8 Management team

Which members of staff make up the management team? Who is responsible for which aspects?

 

Name

Qualification

Responsibility

Chief Executive

 

 

 

Operations

 

 

 

Sales

 

 

 

Finance

 

 

 

HR

 

 

 

IT

 

 

 

Other key

 

 

 

Obtain an organisation chart. As you review the business, judge how accurately it reflects what actually occurs in the business day to day.

How well do the management team appear to communicate with each other and the staff? Do they operate as a team?

Are there any key staff whose departure would hurt the business? What do you need to do to retain them?

9 Business issues

What are the main issues facing the business?

What are the key issues and challenges facing the business?

What are the critical factors for the business to achieve success?

 

 

 

 

 

 

 

 

 

 

CONFIDENTIALITY

To make any progress in moving towards a purchase you will need to obtain confidential information about the company’s affairs. Before long you should therefore expect that the owner will require you to sign a confidentiality letter or non-disclosure agreement (NDA) in respect of any information that they are going to give you.

This is not an unreasonable request and in practice maintaining confidentiality is actually normally as much in your interests as the prospective purchaser as it is in the seller’s. Remember that until there is certainty as to the sale being completed, any knowledge that discussions about a sale are underway will almost invariably have an adverse impact on the business. If, for example, employees find out that a sale is being contemplated, this can only cause them uncertainty about their future and the future of the business. This will be communicated to both the customers and the suppliers, who will also become concerned about the prospects and future of the business, and also to its competitors, who will seek to take advantage of the situation by poaching good staff and customers.

Other than individuals who actually need to be brought into the loop, sellers will only want to inform their staff about the deal once it is agreed, at which point they can announce the name of the buyer and can also provide staff with security as to the timetable for any changes and knowledge about what to expect.

You may therefore find that a certain amount of ‘cloak and dagger’ tactics will be employed to maintain confidentiality. A meeting and a tour of the plant may be arranged under a variety of pretexts (for example you may have to pretend to be prospective customers who want to meet with the senior management and also tour the premises). Key information that you will need to review in detail can be provided through a data room arranged off-site, say at the office of the seller’s advisers, where if necessary follow-up meetings can also be held.

A confidentiality agreement can take the form of either a formal non-disclosure agreement, as in the example, in Appendix A on page 423, or a less formal confidentiality letter (for an example of such see page 115 of Selling Your Business For All It’s Worth).

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