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Conflict Management in the Workplace
About The Authors
How The View Explains Our Differ
Differences In Personality Types
Fight The Difference Or Celebrat
Are You Building A Bridge Or A B
Understand And Manage Your Feeli
Develop Your Skills And Increase
Four Steps To Resolution
Preventing Conflict
Business
Conflict Management in the Workplace
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About The Authors
Me And My Big Mouth!
The Cost Of Conflict
Breaking The Stalemate
How The View Explains Our Differences
Different Views
Your Reality Is Not Totality
Difficult People
Differences In Personality Types
Communication Styles
Accommodating To The Style
Fight The Difference Or Celebrate It?
Is Conflict Inevitable?
Conflict Starters
Circumstances Can Escalate The Conflict
Conflict Is Complex
Little Hurts
1 Discussion
2 Debate
3 Argument
4 Conflict
5 Breakdown
Argument
Conflict
Arrogance
Rules, Expectations And ‘shoulds’
Beware Of The ‘should’
Whose Rules Are Right?
Who Knows Best?
Celebrate The Difference
Are You Building A Bridge Or A Barrier?
Does This Happen?
The Resolution Mind Set
A Reluctant Partner
Win-lose
Conflict Must Be Fuelled
Bridge Mind Set
Some Bridging Words
Non-verbals
Barrier Mind-set
Some Barrier Words
Non-verbals
Win-win Is More Likely When People
The Power Of Co-operation
Understand And Manage Your Feelings
Recognize The Anger
Manage Your Anger
Watch Your Physiology
Coping With Anger In Others
Listening Is Key
Develop Your Skills And Increase Your Choices
What’s My Style?
Key Skills For Collaboration
1. Listen To Understand The Other Person’s View On The World
Listen To Understand
2. Talk Constructively To Share Your View On The World
Talking Starters
3 Problem-solve For Mutual Wins
More Choices
Four Steps To Resolution
The Steps
Step One
Step Two
Step Three
Step Four
Review Questions
Preventing Conflict
Make Quality Time
Avoid The Pitfalls
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