• Tough enough to care
• The Five Factors of Success
• Pick the right people
• Spend some quality time
• Two types of feedback
• Be a Believer
• Power Listening
• Problems can be a problem
• Give Them What They Want

How to Be a Motivational Manager

• Tough enough to care
  • IS THIS WHAT YOU CALL FEEDBACK?
  • THE FACTS SPEAK FOR THEMSELVES
  • WHY DON’T WE DO IT WELL?
  • SUCCESSFUL MANAGERS DON’T MAKE IT HARD
  • HOW TO WIN THE CHAMPIONSHIP
• The Five Factors of Success
  • START THINKING IN A DIFFERENT WAY
  • THE FIVE FACTORS OF SUCCESS
  • FACTOR 1 – MIND CONTROL
  • FACTOR 2 – BELIEF
  • FACTOR 3 – ENERGY
  • FACTOR 4 – RAPPORT
  • FACTOR 5 – COURAGE
  • YOU CAN’T MAKE PEOPLE WHAT THEY’RE NOT
• Pick the right people
  • KNOW WHAT YOU’RE LOOKING FOR
  • WHAT YOU’RE REALLY, REALLY LOOKING FOR
  • SEND FOR THE FAMOUS FIVE
  • BEFORE THE INTERVIEW
  • THE INTERVIEW PROCESS
• Spend some quality time
  • WHY DO IT?
  • CHALLENGES TO TEAM QUALITY TIME
  • ACKNOWLEDGEMENT
  • HOW TO DO IT
  • DEALING WITH CONCERNS
  • CONCLUSION
• Two types of feedback
  • HOW DO YOU FEEL ABOUT FEEDBACK?
  • HOW DOES EVERYONE ELSE FEEL?
  • KEEP IT SIMPLE
  • CONFIRMING FEEDBACK
  • PRODUCTIVE FEEDBACK
  • WHAT TO DO WHEN ONE OF THE TEAM ISN’T PERFORMING WELL
  • THE WAY TO COACH
  • HOW TO MAKE FEEDBACK EFFECTIVE
• Be a Believer
  • GET SOMEONE ELSE TO DO YOUR WORK
  • WHY USE EMPOWERMENT?
  • UNLEASH THE POWER
  • LET PEOPLE KNOW WHAT’S HAPPENING
  • LEAVE THEM ALONE
  • DECIDE THE BOUNDARIES
  • ACCOUNTABLE AND RESPONSIBLE
  • WHAT YOU EXPECT IS WHAT YOU GET
• Power Listening
  • THE EARLY DAYS
  • SEVENTEEN BARRIERS TO EFFECTIVE LISTENING
  • BENEFITS OF LISTENING
  • EIGHT STEPS TO POWER LISTENING
  • THE SECRET LANGUAGE
• Problems can be a problem
  • BE CAREFUL HOW YOU SPEND YOUR TIME
  • BUSINESS PROBLEMS – PEOPLE PROBLEMS
  • RECOGNISING PEOPLE PROBLEMS
  • WHAT KIND OF PROBLEM IS IT?
  • WHOSE PROBLEM IS IT?
• Give Them What They Want
  • WHAT DO THEY WANT?
  • THEORY X AND THEORY Y
  • WHAT ABOUT YOUR MANAGER?
  • HERTZBERG’S TWO FACTOR THEORY
  • MASLOW’S HIERARCHY OF NEEDS
  • FACTORS IN EMPLOYEE MOTIVATION
  • SUMMING UP