Action points

Ask your staff to complete the following questionnaire.

Give yourself marks out of ten for the following – 1 is low, 10 is high (the best you can be).

• 1.Based on our communication over the past month, my boss would give me___ out of ten for positive approach.
• 2.My co-workers would rate my attitude as___.
• 3.Realistically, I would rate my current attitude as___.
• 4.In dealing with other people, I would score the effect of my attitude as a___.
• 5.My current creativity level, based on my approach to problems and difficulties, is___.
• 6.If there were a meter that could gauge my sense of humour I believe it would read___.
• 7.The patience and sensitivity I have shown others recently deserves a rating of___.
• 8.When it comes to not allowing little things to bother me, I deserve
• 9.Based upon the number of compliments I have received lately, I deserve___.
• 10.I would rate my enthusiasm towards my job during the past few weeks as___.

• A score of 90 or over is a sign that your attitude is ‘in tune’.
• A score of 70-90 indicates that minor adjustments may be required.
• A rating between 50-70 suggests that a major change is needed.
• If you rated yourself below 50 a complete overhaul is suggested.

Do the same exercise for yourself and assess how each of your staff will rate themselves – before you see their results.

• How close were your assessments of their scores to their own?
• Where do you disagree with their self-assessment?
• Talk to them about it and discuss what steps could be taken, by you and by them, to improve things.