Now what?

The answers to these questions do not form a definitive list, but they will start the ideas flowing and get you looking for the right sort of information. Once you have this down on paper, you will start to get an idea of the company values and where the focus really is.

This is only the beginning – it is a very enlightened employee who is able to relate what they do in their job to what the company is trying to achieve. You are going to have to do some homework in order to persuade your staff to take ownership of the outcomes your department needs.