List of Illustrations
Preface
Chapter 1. Working in the cleaning industry 2. Deciding between the various cleaning services
3. Start up
4. Keeping your clients happy
5. Managing your staff
6. Organizing your first cleaning account
7. Ensuring quality of service
8. Health and safety, laws and regulations
9. Sales, marketing and advertising
10. Managing finances
11. Tax and national insurance
12. Controlling debt
13. Managing your expansion
14. Property services
15. Engaging subcontractors
Appendix 1 Useful Contacts
Appendix 2 The Cleaning Operators' Proficiency Certificate
Appendix 3 Equal opportunties policy
Index