ENTITLED TO RESPECT

How to be confident and assertive in the workplace

Suzanne and Conrad Potts

• PRICE £12.99
• EXTENT 240 pages
• BINDING Paperback
• FORMAT 234 x 153 mm
• ISBN 978-1-84528-421-3
• PUB DATE 25 June 2010
• BIC CODE VSC
• CATEGORY Careers / Personal Development
• TERRITORIES World Rights

DESCRIPTION

• Delivers practical solutions to challenges in daily working life - for those situations that the average person comes across at work, finds difficult to handle and gets extremely stressed by
• Competitive books on Assertiveness are aimed at the high achieving, middle class, self-development market this book is more ‘solution-based’
• Answers a real need in the working population and a book the authors, as management consultants with over 60 years’ combined experience, have been asked for extensively - ‘They’re not looking for an in-depth analysis behind why they find it difficult to achieve the things they want at work, they do want straightforward direction including the ‘actual words’ to say and a helpline number they can ring if they get stuck.’

Conrad and Suzanne run Teamskills, a network of management and leadership consultants dedicated to excellence in the development of leadership and team skills. They have 60 years combined experience in training organisations and their staff to be assertive. Suzanne is an international motivational speaker and management trainer who from 1989 has achieved success in delivering assertiveness skills within the former Eastern Europe. Conrad is a psychologist, consultant and management trainer. He is particularly well known for his one to one coaching at senior level and for helping to build world class teams.

CONTENTS

• 1.Tools & techniques
• 2.Appraisals
• 3.Boss
• 4.Colleagues
• 5.Customers
• 6.Disciplinary interviews
• 7.Job interviews
• 8.Meetings
• 9.Pay rise
• 10.Presentations
• 11.Sales
• 12.Saying ‘no’
• 13.Senior managers
• 14.Staff
• 15.Suppliers team
• 16.Volunteers
• 17.More help