HOW TO MANAGE DIFFICULT PEOPLE

Proven strategies for dealing with challenging behaviour at work

Alan Fairweather

PRICE £10.99

EXTENT 208 pages

BINDING Paperback

FORMAT 234 x 153 mm

ISBN 978-1-84528-391-9

PUB DATE 26 February 2010

BIC CODE KJM

CATEGORY Management Skills

TERRITORIES World Rights

DESCRIPTION

Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour is a challenge many people face daily. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows how to identify and understand challenging behaviours, how to manage them and how to reduce stress.

KEY POINTS

• Advice on dealing with difficult people is increasingly being sought – reflecting the increase in workplace tension resulting from pressures of the recession
• Alan consults across a range of businesses clients who have applied his strategies range through the construction industry, finance, retail, and many small business owners trying to survive in the current business environment
• Written from an international perspective
• The style is practical and easy to apply, with the emphasis on results

ALAN FAIRWEATHER, The Motivation Doctor, worked in sales and customer service and did the job of a manager for fifteen successful years. He is very much aware that both in our jobs and in our personal lives we often face apparently rude, impatient and aggressive people. He now spends his time running seminars and workshops developing skills on how to handle problem people and situations and come out of it with increased confidence and improved results. Find out more about Alan’s work at http://www.themotivationdoctor.com.

CONTENTS

• 1.There’s no such thing as difficult people
• 2.If you don’t like the programme – change it!
• 3.Build a better frame of mind
• 4.Prevention is better than cure
• 5.Choose to be assertive
• 6.The power of persuasion
• 7.Strategies for success