MANAGING CONFLICT IN THE WORKPLACE

How to develop trust and understanding and manage disagreements 4th edition

Shay & Margaret McConnon

• PRICE £9.99
• EXTENT 144 pages
• BINDING Paperback
• FORMAT 234 x 153 mm
• ISBN 978-1-84528-413-8
• PUB DATE 28 MAY 2010
• BIC CODE KJM, KJW
• CATEGORY Management Skills
• TERRITORIES World Rights

REVIEWS

‘One of the best books I have read on conflict resolution in my 30+ years in the field.’ Office of Mediation, The World Bank

‘contains great ideas, simply explained, to be put into practice by those in the workplace who’d not only like to manage conflicts that typically occur but also prevent them.’ Dr Pam Spurr, Psychologist and Life Coach, LBC Radio

‘Offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration.’ Sir John Harvey-Jones

‘A work by two psychologists on how to establish trust and harmony in the workplace. The authors analyse the four main personality types and how these may come into conflict . . . Readable and accessible.’ The Times

KEY POINTS

• New edition of this practical and accessible guide
• Offers a tried and tested yet simple structure, which allows all parties to reach the magic of win-win
• Techniques for organisations, businesses and institutions, wherever people work together

Shay and Margaret McConnon are co-founders of People First, an international training and consultancy group that runs courses on winning relationships in the workplace. They work with leading companies in Europe and the USA.

CONTENTS

• 1.How the view explains our differences
• 2.Differences in personality types
• 3.Fight the difference or celebrate it?
• 4.Are you building a bridge or a barrier?
• 5.Understand and manage your feelings
• 6.Develop your skills and increase your choices
• 7.Four steps to resolution
• 8.Preventing conflict
• Appendices